FREQUENTLY ASKED QUESTIONS
Q: Which group run should I book on?
A: We ask all LTR first timers to join an Intro/Taster run before potentially booking onto a full Regular run. It's imperative that all those who book onto an LTR group run have read and understood the fitness requirements and event description. There is a responsibility on them to arrive in good health ready to run appropriate to the prescribed intensity of the group, whether it be an 'Intro', 'Taster' or 'Regular'. Prior to the run, we ask runners to take responsibility to clarify they meet the fitness requirement.
Q: Am I allowed to take my own photos of the runs?
A: Due to our health and safety requirement we ask runners to only take photos at appropriate times clarified by the LTR guides.
Q: How do I notify LTR that I would like to join a particular run?
A: Please purchase an appropriate 'ticket' for one of our group runs from our Eventbrite page.
Q: How can I contact the organizer with any questions?
A: We can be contacted via telephone. Please call Rodger on 07946 568844 or Sarah on 07854 816244.
Q: Are there ID requirements or an age limit to book onto the event?
A: ID may be required if it's your first run with us. All runners must be aged 18 or over, except in the case of any runner aged 16-17 - they must have a parent/guardian running with them.
Q: What if I can't make it on the day?
A: Please inform us by telephone, text, email or Facebook if you are unable to attend, you may eligible for a transfer.
Q: Is my ticket transferrable?
A: If you can provide us with a minimum of 72 hours notice from the start of the event you will be eligible to transfer your ticket to a single event of the same or less value that takes place within 6 months.
Q: What if I'm going to be late?
Please call one of our guides to inform them and they will decide if the group can wait for you or not. Depending on the location this may not be possible due to signal restrictions.
Call Rodger - 07946 568844,
Call Sarah - 07854 816244,
Call Andy - 07516 655231 or
Call Kate - 07905 637024
Q: What can't I bring to the LTR?
A: Please leave all ego's at home - LTR operate in a non-competitive environment. We also insist runners do not wear headphones, it's important any verbal cues given can be clearly heard, and as much as we love them ourselves, we do not allow dogs on the LTRs.
Q: What if I get injured?
A: Each lead guide is a qualified Outdoor First Aider and will have a medical kit and an emergency action plan to utilise if such a situation arises.
Q: What's the maximum number of runners on a LTR?
A: The total number of runners (not including guides) will not exceed 20 per lead guide. We operate on a first come first served basis via Eventbrite. When a run becomes fully booked you can join a waiting list, we will subsequently contact you if a ticket becomes available.
Q: How will I know if a LTR has been cancelled?
A: If for example, the weather is very severe or an unforeseen circumstance arises, then the run may get cancelled last minute. Where possible you may receive a phone call or an email (via Eventbrite) so if you're unsure whether the run's going ahead we urge you to double check your emails before you leave. If we have to cancel a run you will be given an appropriate transfer.
Q: How do I check how many loyalty points I have?
A: Post run we add the appropriate points to our Loyalty Points table - you can view it HERE.